Welcome to HJTALVO! We are committed to providing customers with efficient and convenient logistics services to ensure that you can receive your favorite products in time. The following is our logistics policy, please read it carefully to better understand our transportation process.
1. Delivery time
Order processing time: All orders will be processed and shipped within 1-3 working days (excluding weekends and statutory holidays).
Order deadline: Orders before 5:00 PM (Beijing time) on the same day will be processed and shipped within the specified time.
2. Logistics and delivery
2.1 Countries and regions to which we deliver
Currently, we mainly provide delivery services to Australia. Customers in other regions please contact customer service to confirm the feasibility of delivery.
2.2 Logistics methods and delivery time
We provide a variety of logistics methods, you can choose the appropriate delivery method according to your needs:
Delivery method Estimated delivery time Logistics tracking
Standard express 7-12 working days Support
Express express 3-7 working days Support
Express delivery 1-3 working days Support
The above delivery time is a reference time, and the actual delivery time may be affected by uncontrollable factors such as holidays, weather, customs clearance, etc.
2.3 Logistics tracking
After all orders are shipped, we will provide a logistics tracking number. You can check the order logistics status on our official website or the official website of the courier company.
If you do not receive the logistics tracking information or the information is not updated in time, please contact us at **service@hjtalvo.com**.
3. Shipping fee description
We provide customers with a variety of shipping options to meet different needs.
3.1 Standard shipping fee
Orders over AUD 99 (the specific amount can be adjusted): free standard delivery (only applicable to Australia).
Orders below AUD 99: Standard delivery fee is AUD 9.99 (specific fee is subject to the checkout page).
3.2 Fast and Express Delivery
Express Delivery (3-7 working days): Delivery fee is AUD 15.99 (specific fee is calculated based on the order weight, subject to the checkout page).
Express Delivery (1-3 working days): Delivery fee is AUD 25.99 (specific fee is calculated based on the order weight, subject to the checkout page).
3.3 Remote Area Surcharge
For remote areas of Australia (such as some rural areas or islands), logistics companies may charge additional delivery fees, the specific fees will be shown on the checkout page. If additional surcharges are required in your area, our customer service will contact you to confirm.
3.4 Order delivery in batches
In some cases, due to product inventory or supply chain arrangements, your order may be split into multiple packages for delivery. We will not charge additional shipping fees for the split order parts.
4. Customs and tariffs
Orders may need to clear customs. The specific process is determined by the customs of the destination country and we cannot intervene.
Any customs duties, import taxes or related fees are borne by the customer. Please confirm the relevant policies before placing an order.
If there is a delay or return due to customs reasons, we will try our best to assist, but will not bear any additional costs.
5. Abnormal order and lost processing
If the order is not delivered within the expected time, please check the logistics tracking information first, or contact us, we will assist you to confirm the specific situation with the logistics company.
If the order is lost or damaged, please contact customer service within 48 hours after receiving the courier and provide relevant evidence (such as photos, etc.), we will handle it for you as soon as possible.
6. Return Address
If you need to return the product due to product problems or other reasons, please send the product back to the following address and contact our customer service in advance:
Return Address:
Room JT4502, 3rd Floor, Building 8, No. 55 Huiyuan Road, Jiading District, Shanghai
Recipient: HJTALVO Customer Service Department
Contact: 13213045088
7. Contact Us
If you have any questions about logistics, please feel free to contact us through the following methods:
Customer Service Email: service@hjtalvo.com
Customer Service Phone: 13213045088
Working Hours: Monday to Friday 9:00 AM - 6:00 PM (Beijing Time)
Thank you for your trust and support, and wish you a happy shopping!
—— HJTALVO Team