We are committed to providing high-quality automotive products to the Australian market and providing customers with a quality shopping experience. In order to help users better understand our platform, we have formulated the following policies.

1. Company Information

Company Name: Shanghai Pierrexun Supply Chain Management Co., Ltd.

Company Address: Room JT4502, 3rd Floor, Building 8, No. 55 Huiyuan Road, Jiading District, Shanghai

Return Address: Room JT4502, 3rd Floor, Building 8, No. 55 Huiyuan Road, Jiading District, Shanghai

Official Website: hjtalvo.com

Customer Service Email: service@hjtalvo.com

Customer Service Phone: 13213045088

2. Logistics Policy

Delivery Range: Currently only supports delivery within Australia;

Processing Time: Orders are usually processed within 1-3 working days;

Delivery Time: Depending on the destination, it is expected to arrive in 5-12 working days;

Freight Description: Free shipping service is available for orders over a certain amount. Please refer to the settlement page for specific fees;

Logistics Tracking: After the order is shipped, the user will receive a logistics tracking number and can check the status of the package in real time.

3. Payment Policy

Supported payment methods: credit cards (Visa, MasterCard), PayPal, Apple Pay, etc.

Currency: All transactions are settled in Australian dollars (AUD);

Payment security: All payment information is processed through SSL encryption technology to ensure the safety of user funds.

4. Return and Exchange Policy

Return and Exchange Period: You can apply for return and exchange within 30 days after receiving the goods;

Returnable situations: product quality problems, wrong goods, transportation damage, etc.;

Non-returnable situations: the goods have been used, non-quality problems (such as personal preferences), etc.;

Return shipping:

Quality problems: the seller bears the shipping costs;

Non-quality problems: the buyer bears the shipping costs;

Refund method: refund the original payment method, processing time 5-10 working days.

5. Information Protection Policy

Data Collection: We only collect necessary information (such as name, address, contact information) for order processing;

Information Security: User data is encrypted and protected and will not be disclosed or sold to third parties;

Privacy: Users can contact customer service at any time to request deletion or modification of personal information.

6. Intellectual Property Policy

Brand and Content: All content on the website (including text, images, trademarks, etc.) belongs to HJTALVO or relevant authorized parties and may not be used without permission;

Infringement Complaints: If any infringement is found, please contact service@hjtalvo.com to report it, and we will handle it within 3-5 working days.

7. Contact Us

If you have any questions, please contact us through the following methods:

📧 Customer Service Email: service@hjtalvo.com

📞 Customer Service Phone: 13213045088

🏢 Company Address: Room JT4502, 3rd Floor, Building 8, No. 55 Huiyuan Road, Jiading District, Shanghai

Thank you for your support and trust, and wish you a happy shopping!

—— HJTALVO Team