Welcome to HJTALVO, we are committed to providing customers with safe and convenient payment methods to ensure your shopping experience is smooth and worry-free. Please read the following payment policy carefully before completing the order payment.
1. Supported payment methods
We accept the following payment methods:
Credit/debit card (Visa, MasterCard, American Express, Discover)
PayPal (recommended, safe and convenient)
Apple Pay & Google Pay (for supported devices)
Bank transfer (only for large orders, please contact customer service for details)
All payments are settled in Australian dollars (AUD). If your bank account is in other currencies, currency conversion fees may be incurred. Please contact your bank or payment service provider for specific fees.
2. Payment security
We use SSL (Secure Sockets Layer) encryption technology to ensure the security of your payment information. All payment transactions are processed through trusted third-party payment gateways, and we do not store your credit card or payment account information.
3. Order confirmation
After successful payment, you will receive a confirmation email with order details and payment information.
If you do not receive a confirmation email, please check your spam folder or contact customer service at service@hjtalvo.com.
4. Failed or rejected payment
If your payment is unsuccessful, please check the following possible reasons:
Insufficient account balance or excessive credit limit.
The bank or payment platform refuses the transaction for security reasons.
Incorrect payment information entered.
Payment was not completed due to network problems.
If the payment fails, please try to change the payment method or contact your bank for authorization. If you still encounter problems, please contact our customer service team.
5. Refunds and payment disputes
Order cancellation: If your order has not been shipped, you can apply for a cancellation and full refund.
Refund processing: If the order meets the refund policy, we will process the refund within 3-7 working days, and the refund will be returned to your payment account. The specific arrival time depends on the payment institution.
Payment disputes: If you have any questions about payment, please contact us first and we will help you resolve it. If you initiate a payment dispute without authorization, it may result in your account being restricted or affect subsequent purchases.
6. Abnormal order payment processing
If the order status is abnormal due to payment problems (such as incomplete payment, payment processing, etc.), please contact customer service within 24 hours to ensure that the order is processed normally.
If the order is cancelled due to payment problems, you can place a new order and choose another payment method.
7. Contact us
If you have any questions or need help with the payment process, please contact us through the following methods:
Customer service email: service@hjtalvo.com
Customer service phone: 13213045088
Working hours: Monday to Friday 9:00 AM - 6:00 PM (Beijing time)
Thank you for your trust and support, and wish you a happy shopping!
—— HJTALVO team