Welcome to HJTALVO (hjtalvo.com)!

We attach great importance to your shopping experience. If you have any questions or need help during the purchase process, please feel free to contact us.

1. Contact Information

You can contact our customer service team through the following methods:

Customer service email: service@hjtalvo.com (recommended)

Customer service phone: 13213045088 (working hours: Monday to Friday 9:00 AM - 6:00 PM GMT+8)

Company address: Room JT4502, 3rd Floor, Building 8, No. 55 Huiyuan Road, Jiading District, Shanghai

Return address: Room JT4502, 3rd Floor, Building 8, No. 55 Huiyuan Road, Jiading District, Shanghai

2. Applicable scenarios

Please feel free to contact us, we can provide you with the following help:

Order inquiry (order status, logistics tracking, etc.)

Return and exchange application and consultation

Payment and billing issues

Product information consultation

After-sales support and technical assistance

Other FAQs

3. Customer service response time

Email customer service: We will respond within 1-2 working days Reply to your email within 10 days;

Telephone customer service: You can call the customer service hotline during working hours to get instant help;

Social media support (if applicable): You can leave a message on our official social platform and we will reply as soon as possible.

4. Other instructions

In order to solve your problem faster, please provide the order number, contact information and specific problem description in the email or phone;

For returns and exchanges, please contact our customer service first and confirm that it meets the policy before sending the product back to avoid processing delays.

We are committed to providing you with efficient and high-quality services. Thank you for your trust and support!

—— HJTALVO Team